Memory 

America - Better From The Beginning  

Home  |  Support  |  Contact Us  |  Blog  |  Wholesale |  

SHOPPING CART

 
 
  Call US 

Toll Free 888.861.0328 begin_of_the_skype_highlighting              888.861.0328      

end_of_the_skype_highlighting begin_of_the_skype_highlighting              888.861.0328   

   end_of_the_skype_highlighting   Live Support  
 
  SEARCH
example: T310   
30 Day Money-Back Guarantee !!! FREE standard shipping within USA on orders over $30. Please note that orders placed after 4:00PM Pacific time likely will not be shipped out on the same day.  
OUR PRODUCTS

Customer Support

 
Ordering and Billing
 
Placing an Order
 
Special Orders
 
School Orders
Business Orders
International Orders
Tax-Exempt Orders
 
Payment Methods
 
Credit - Debit Cards
PayPal
Billing Information
Shipping / Delivery
 
Shipping International taxes and tariffs
 
Shipping Policies
 
Signature Required
Refused and Undeliverable Addresses
Damaged and DOA Packages ( RMA )
Lost and Delayed Packages
Military APO/FPO, AE, and US Territories
 
Disclosure & Disclaimer
 
Website Pricing / Data
Product Images
Promotions
 
FREE SHIPPING
Coupon and Promotional Codes
 
Returns / Replacements
 
Lifetime Warranty
   
30 Day Money Back Guarantee
 
 
 
   


 
Ordering and Billing
 
Placing an Order
 
To purchase an item online, first select the item and click the "Add to Shopping Cart" button on the bottom right of the item. When you have finished adding all items to your cart, select the "Shopping Cart" (located on the top right of the web page) and make any necessary adjustments to your order. After verifying that your order is correct, click on the "Checkout" button if purchasing with a Credit Card, or select "Checkout with PayPal" if you prefer using your PayPal account for billing. It is important that all billing information is entered accurately to match the billing address on your credit card. Any mismatching information may delay your order unnecessarily. Once all the information has been entered and verified, select the "Send Order" button to process your order. An order confirmation number will be issued to you immediately. We recommended that the confirmation page be printed or saved in a safe location for referencing. In the case of a suspected fraudulent order or a delayed response to clarify pending orders, we reserve the right to cancel any order that does not meet bank verification standards.
 
Special Orders
 
School Orders
 
Schools looking to purchase items by terms must accurately provide a purchase order listing the complete Shipping and Billing address including a contact phone number and fax. Estimates may be requested either by phone or by fax, however purchase orders must be faxed to:
(949) 453-1005 or e-mailed to: sales@memoryamerica.com unless otherwise stated.
 
Business Orders
 
Businesses looking to purchase and process payment under terms are required to fill out a Credit Application. Once the credit application has been approved, updated customer information and credit limit will be issued and notified. An application for credit may be requested at any time from a sales and support representative. Estimates may be requested either by phone or by fax, however purchase orders must be faxed to: (949) 453-1005 or e-mailed to: sales@memoryamerica.com unless otherwise stated.
 
International Orders
 
International orders are accepted from all countries ship and billable by UPS delivery standards. Shipping charges do not include taxes or duties and will not be listed on the billing invoice. Personal orders cannot be purchased under terms and immediate payment is required. Orders may be required to provide an authorization by fax or email and must contain:

- Copy of the front and back of the credit card used
- Copy of a recent photo ID
- In the case of a suspected fraudulent order, the customer will be notified and the order canceled after a no response.
 
Tax-Exempt Orders
 
Orders placed in the state of California are required to be charged a sales tax in the amount of 8 % as of the Orange County area. Orders qualifying for a tax exempt in the state of California must provide qualification in paperwork such as a reseller permit or Government exempt form. Paperwork must be signed and faxed to: (949) 453-1005 or e-mailed to: sales@memoryamerica.com unless otherwise stated.
 
Payment Methods
 
Credit - Debit Cards
 
MemoryAmerica.com accepts payments in the following major Credit Cards: Visa, MasterCard, American Express, Discover, JCB. When paying by credit card, you are required to enter the 3-4 digit card verification number listed on the back or front of the credit card. This security feature is important for online purchases to verify the card holder.
 
PayPal
 
PayPal is a secure online payment method used by customers to provide extra security as well as payment by bank checking accounts. Unfortunately payment by checks or money orders are not accepted, however an account with PayPal is available for customers looking to pay as an alternative to credit card payments.
 
Billing Information
 
When an order is placed, payment is first authorized for address verification and available funds. An authorization may reflect as a pending status charge, however, the status will clear within a period of 24-48 hours to reflect only a single order charge. Orders are not charged until availability and shipment. Orders with mismatching information may be delayed to verify billing information before processed.
Orders shipped in the state of California are susceptible to a sales tax of 8 % percent. Tax will be applied upon checkout and reflected on the invoice. If you are tax exempt, please make sure to follow the instructions listed under the Special Orders section.
 
Shipping / Delivery
 
Shipping International taxes and tariffs

Our prices are displayed in US dollars and DO NOT include taxes and tariffs. Customers outside of the United States may be required to pay brokers fees and all of these fees to the courier, as applicable, upon delivery. For example, Canadian customers will be assessed up to 20% GST (Goods and Services Tax) and the appropriate HST (Harmonized Sales Tax), PST (Provincial Sales Tax), or QST (Quebec Sales Tax), by the carrier when the order arrives. Please consult your local customs office or tax authority for exact rates and information specific to your situation and location. By submitting your order request you are acknowledging your awareness of your local taxes and tariffs and your understanding that they may be assessed upon delivery.

Please click here for UPS Customs Brokerage Service Fees

Shipping Policies.

Signature Required Orders $250.00 and over are automatically sent with a signature required confirmation unless noted. 

Refused and Undeliverable Addresses Orders shipped and refused or returned because of an undeliverable address will not qualify for a credit return on shipping charges. Actual shipping charges will be deducted from your refund if the free shipping offer was used and the package was refused or returned to us because of customer error. If a returned package needs to be reshipped because of incorrect information provided, the customer is responsible for paying the additional fees to reship the package.

Damaged and DOA Packages ( RMA ) Items damaged during shipment are qualified for a full credit or replacement upon receipt of the damaged items. The defective parts must send back to MemoryAmerica.com within 10 days, if not, you will be charge for the replacement parts.

You must have proof of purchase and obtain warranty service authorization from MemoryAmerica.com including a Return Materials Authorization (RMA) number within the applicable warranty period before returning defective products to MemoryAmerica.com

No product may be returned for any reason without obtaining a Return Material Authorization (RMA) from MemoryAmerica.com You are responsible for returning the product to MemoryAmerica.com at your risk and expense. You are responsible for any duties and taxes due on replacement product sent from MemoryAmerica.com

Returned products must be shipped prepaid and packaged appropriately (at your expense), and it is recommended that they be insured or sent by a method that provides for tracking of the package. MemoryAmerica.com is not responsible for any product that is lost or damaged in transit.

Lost and Delayed Packages Lost packages qualify for a full credit return if the order is shipped with UPS or USPS insured, and must undergo a shipping delivery claim in order to qualify for a full return of credit. Orders delayed past the selected shipping method estimate may qualify for a full return on shipping fees; however, orders shipped with free shipping does not qualify for a shipping fee credit.

Military APO/FPO, AE, and US Territories Orders can only be shipped with USPS and may incur delays due to unforeseen events. Customers are liable for any custom taxes and duties that may apply.

Promotions. 
FREE Standard shipping to continental U.S on all orders over $400.00 and qualified orders:

Order over $30.00 and less than 1 .lbs
Order over $100.00 and less than 2 .lbs
Order over $200.00 and less than 3 .lbs
Order over $300.00 and less than 4 .lbs

Coupon and Promotional Codes Because of our already low prices, we normally only give discounts to returning customers who buy in bulk. If you have a valid coupon code, you can redeem it at checkout.

Returns / Replacements.

Lifetime Warranty We offer a Lifetime warranty and support on all memory upgrades. By guaranteeing that the modules are fully compatible for your system, we offer high quality products at the best prices available.
If the part from Memory America fails while in use or is DOA (dead on arrival), and your warranty has not been voided by any means, we can provide a replacement. Our technicians will help determine if the parts are DOA before replacing. To request a replacement please email: support@memoryamerica.com or contact us at our toll free number: (888) 861-0328.

30 Day Money Back Guarantee If you are not satisfied with our service, or had a change of mind on your order, we guarantee your money back within 30-Days of the order placed. A full refund (excluding shipping costs) will be issued upon receiving the return, and credited back to the payment method used. Some orders may be eligible or subjected to a 20% restocking fee once past the 30-Days Money Back Guarantee.   If you ordered the incorrect part, we will create a new order for you, and you may return the incorrect part for credit according to our credit policy.
We will credit your card on receipt of our part. Removed warranty labels and physical damage caused by improper handling will void your warranty. Overseas orders must be sent back to us by insured airmail. You must contact and request an RMA return for credit or we WILL NOT authorize a return for credit and your order refused.
 
The following conditions are not acceptable for return, and will result in your RMA being returned to you:
a). Used Hard Drives with no evidence of being defective.
b). Physically damaged items cannot be returned to MemoryAmerica.com unless received DOA or notified within 3 days of delivery.
c). Modules that are missing the manufacturer label containing model number and part number.
d). Modules that are missing the manufacturer warranty label - USB Drives, Thumb Drives, Flash Memory, or any related product that is returned without the cap or protective casing.

Disclosure & Disclaimer.

Website Pricing / Data While MemoryAmerica.com does its best to maintain the most accurate information on the website, there may be isolated incidents in which our pricing and data may be flawed for certain products. Inaccuracies in pricing and data can be caused by database/technical errors or in some rare cases, human error. Should you happen to come across any inaccuracies in our pricing or data, please report it immediately to our webmaster at support@memoryamerica.com. 

Product Images Please be advised that the product images on our website are displayed to give you a general resemblence of the products we offer. There may be times when the product you receive may not be an exact match of the image displayed for the specific product you ordered.

MemoryAmerica.com
30025 Alicia Pkwy G180
Laguna Niguel, CA 92677-3933







Home |  Support | Contact Us | Privacy Policy
Copyright © 2016. All rights reserved.
  
 
 
 
wholesale discounts