Customer Support
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| Ordering and Billing |
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| Placing an Order |
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| To purchase an item online, first select the item and click the "Add
to Shopping Cart" button on the bottom right of the item. When you have
finished adding all items to your cart, select the "Shopping Cart"
(located on the top right of the web page) and make any necessary
adjustments to your order. After verifying that your order is correct,
click on the "Checkout" button if purchasing with a Credit Card, or
select "Checkout with PayPal" if you prefer using your PayPal account
for billing. It is important that all billing information is entered
accurately to match the billing address on your credit card. Any
mismatching information may delay your order unnecessarily. Once all the
information has been entered and verified, select the "Send Order"
button to process your order. An order confirmation number will be
issued to you immediately. We recommended that the confirmation page be
printed or saved in a safe location for referencing. In the case of a
suspected fraudulent order or a delayed response to clarify pending
orders, we reserve the right to cancel any order that does not meet bank
verification standards. |
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| Special Orders |
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| School Orders |
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Schools looking to purchase items by terms must accurately provide a
purchase order listing the complete Shipping and Billing address
including a contact phone number and fax. Estimates may be requested
either by phone or by fax, however purchase orders must be faxed to:
(949) 333-3386 or e-mailed to:
sales@memoryamerica.com unless otherwise stated. |
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| Business Orders |
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| Businesses looking to purchase and process payment under terms are
required to fill out a Credit Application. Once the credit application
has been approved, updated customer information and credit limit will be
issued and notified. An application for credit may be requested at any
time from a sales and support representative. Estimates may be requested
either by phone or by fax, however purchase orders must be faxed to:
(949) 333-3386 or e-mailed to:
sales@memoryamerica.com unless otherwise stated. |
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International Orders |
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International orders are accepted from all countries ship and
billable by UPS delivery standards. Shipping charges do not include
taxes or duties and will not be listed on the billing invoice. Personal
orders cannot be purchased under terms and immediate payment is
required. Orders may be required to provide an authorization by fax or
email and must contain:
- Copy of the front and back of the credit card used
- Copy of a recent photo ID
- In the case of a suspected fraudulent order, the customer will be
notified and the order canceled after a no response. |
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| Tax-Exempt
Orders |
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| Orders placed in the state of California are required to be charged
a sales tax in the amount of 8.75% as of the Orange County area. Orders
qualifying for a tax exempt in the state of California must provide
qualification in paperwork such as a reseller permit or Government
exempt form. Paperwork must be signed and faxed to: (949) 333-3386 or
e-mailed to:
sales@memoryamerica.com unless otherwise stated. |
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| Payment Methods |
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| Credit -
Debit Cards |
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MemoryAmerica.com accepts payments in the following major Credit
Cards: Visa, MasterCard, American Express, Discover, JCB. When paying by credit card, you are required to enter the 3-4 digit card
verification number listed on the back or front of the credit card. This
security feature is important for online purchases to verify the card holder.
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| PayPal |
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PayPal is a secure online payment method used by customers to
provide extra security as well as payment by bank checking accounts.
Unfortunately payment by checks or money orders are not accepted,
however an account with PayPal is available for customers looking to pay
as an alternative to credit card payments.
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| Billing
Information |
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When an order is placed, payment is first authorized for address
verification and available funds. An authorization may reflect as a
pending status charge, however, the status will clear within a period of
24-48 hours to reflect only a single order charge. Orders are not
charged until availability and shipment. Orders with mismatching
information may be delayed to verify billing information before
processed.
Orders shipped in the state of California are susceptible to a sales tax
of 8.75% percent. Tax will be applied upon checkout and reflected on the
invoice. If you are tax exempt, please make sure to follow the
instructions listed under the Special Orders section. |
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| Shipping / Delivery |
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| Shipping Methods |
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| All orders are available at the flat rate shipping fees listed
below: |
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Shipping Method |
Estimated Delivery Time |
Shipping Charge |
| FedEx or UPS Ground |
1-7 Days |
$5.50 (US) |
| FedEx or UPS |
2-4 Days |
$9.00 (US) |
| UPS 2nd Day Air |
2 Days |
$15.00 (US) |
| Standard Overnight |
1 Day |
$25.00 (US) |
| FREE UPS Ground |
1-7 Days |
$0.00 (US Orders over $99.00) |
| UPS International |
1-3 Days |
$30.00 (Japan) |
| UPS International |
2-5 Days |
$25.00 (Canada) |
| UPS International |
2-5 Days |
$25.00 and up (World) |
| FREE USPS First Class Mail |
2-14 Days |
$0.00 (Uninsured, US Orders over $20.00) |
| USPS First Class Mail |
2-14 Days |
$2.50 (Uninsured, US Orders under $20.00) |
| USPS First Class Mail |
2-14 Days |
$4.00 (Insured) |
| USPS Priority to Hawaii |
2-4 Days |
$5.50 (Hawaii) |
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| Delivery times are an approximation of the estimated time of arrival
and may be susceptible to delays. Orders shipped within the state of
California are automatically charged with a 8.75% state sales tax unless
exempt. |
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| Shipping Policies |
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| Signature
Required |
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| Orders $250.00 and over are automatically sent with a signature
required confirmation unless noted. |
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Refused and Undeliverable
Addresses |
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| Orders shipped and refused or returned because of an undeliverable
address will not qualify for a credit return on shipping charges. Actual
shipping charges will be deducted from your refund if the free shipping
offer was used and the package was refused or returned to us because of
customer error. If a returned package needs to be reshipped because of
incorrect information provided, the customer is responsible for paying
the additional fees to reship the package. |
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| Damaged
and DOA Packages |
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| Items damaged during shipment are qualified for a full credit or
replacement upon receipt of the damaged items. Items must be notified
within 3 Days of delivery to qualify and a prepaid label will be issued
to ship back the defective part(s). |
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| Lost
and Delayed Packages |
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| Lost packages qualify for a full credit return if the order is
shipped with UPS or USPS insured, and must undergo a shipping delivery
claim in order to qualify for a full return of credit. Orders delayed
past the selected shipping method estimate may qualify for a full return
on shipping fees; however, orders shipped with free shipping does not
qualify for a shipping fee credit. |
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Military APO/FPO, AE,
and US Territories |
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| Orders can only be shipped with USPS and may incur delays due to
unforeseen events. Customers are liable for any custom taxes and duties
that may apply. |
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| Promotions |
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| FREE Standard shipping to continental U.S on all orders over $400.00 and qualified orders: |
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Order over $30.00 and less than 1 .lbs
Order over $100.00 and less than 2 .lbs
Order over $200.00 and less than 3 .lbs
Order over $300.00 and less than 4 .lbs |
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Coupon and Promotional Codes |
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| Because of our already low prices, we normally only give discounts to returning customers who buy in bulk. If you have a valid coupon code, you can redeem it at checkout. |
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| Returns / Replacements |
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| Lifetime
Warranty |
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We offer a Lifetime warranty and support on all memory upgrades. By
guaranteeing that the modules are fully compatible for your system, we
offer high quality products at the best prices available.
If the part from Memory America fails while in use or is DOA (dead on
arrival), and your warranty has not been voided by any means, we can
provide an advanced replacement. Our technicians will help determine if
the parts are DOA before replacing. To request an advanced replacement
please email:
support@memoryamerica.com or contact us at our toll free number:
(888) 861-0328. |
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| Quick Return
Plan |
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With our Quick Return plan, we advance replace any modules that are
causing problems with your system Free of Charge. We believe a return
service should be fast and reliable so that our customers are never left
empty handed.
Advance replacements qualify for only the same part as you originally
ordered. If we mistakenly ship the incorrect part, we can advance
replace the correct part. Advance replacements are shipped with a new
part(s) including a pre-paid label to ship back the defective/incorrect
parts. We will provide a UPS Ground return label for all US 48 States
orders, a USPS label for Alaska and Hawaii orders, and a UPS Worldwide
expedited return label for international orders. If you do not return
the parts within 14 days, you must pay for the parts. No return for
credit against an advanced replacement will be accepted after 30 days of
the invoice. |
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| 30
Day Money Back Guarantee |
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| If you are not satisfied with our service, or had a change of mind
on your order, we guarantee your money back within 30-Days of the order
placed. A full refund (excluding shipping costs) will be issued upon
receiving the return, and credited back to the payment method used. Some orders may be eligible or subjected to a 20% restocking fee once past the 30-Days Money Back Guarantee. |
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If you ordered the incorrect part, we will create a new order for
you, and you may return the incorrect part for credit according to our
credit policy.
We will credit your card on receipt of our part. Removed warranty labels
and physical damage caused by improper handling will void your warranty.
Overseas orders must be sent back to us by insured airmail. You must
contact and request an RMA return for credit or we WILL NOT authorize a
return for credit and your order refused.
The following conditions are not acceptable for return, and will result
in your RMA being returned to you:
a). Used Hard Drives with no evidence of being defective.
b). Physically damaged items cannot be returned to MemoryAmerica.com
unless received DOA or notified within 3 days of delivery.
c). Modules that are missing the manufacturer label containing model
number and part number.
d). Modules that are missing the manufacturer warranty label - USB
Drives, Thumb Drives, Flash Memory, or any related product that is
returned without the cap or protective casing. |
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| Disclosure & Disclaimer |
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| Website Pricing / Data |
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| While MemoryAmerica.com does its best to maintain the most accurate information on the website, there may be isolated incidents in which our pricing and data may be flawed for certain products. Inaccuracies in pricing and data can be caused by database/technical errors or in some rare cases, human error. Should you happen to come across any inaccuracies in our pricing or data, please report it immediately to our webmaster at support@memoryamerica.com. |
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| Product Images |
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| Please be advised that the product images on our website are displayed to give you a general resemblence of the products we offer. There may be times when the product you receive may not be an exact match of the image displayed for the specific product you ordered. |
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| Trade In & Recycling Info |
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Want to get rid of your used computer memory? Be good to the environment - don't throw it away! Tell us what you have and we may offer you store credit.
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For Trade-Ins:
Please email us with the product model, part number and specs. In order to receive credit for your trade-in, the item must be in near-new condition and be fully functional.
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For Recycles:
If you want to simply recycle your old memory and components, please send it to our mailing address below. Be advised that you will not receive credit for recycled items.
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MemoryAmerica.com
Attn: Recycling Dept.
27881 La Paz Rd. Ste G180
Laguna Niguel, CA 92677
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