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    • Q. Why am I being contacted about a product/price/quantity change or cancellation for my order?

      A: While Memory America does its best to maintain the most accurate information on the website, there may be isolated incidents in which our pricing and data may be flawed for certain products. Inaccuracies in pricing and data can be caused by database/technical errors or in some rare cases, human error.

      We reserve the right to adjust an order as we deem necessary for operations. All orders placed with Memory America, at any given time, are subject to product/price/availability adjustments and customers will be informed of any changes prior to completing their order for confirmation. We also reserve the right to cancel your order at any given time should we not be able to fulfill a customer’s order and notification will be sent accordingly with all reasons stated.

    • Q. Why didn't the product I received match its product image?

      A: Please be advised that the product images on our website are displayed to give you a general resemblance of the products we offer. There may be times when the product you receive may not be an exact match of the image displayed for the specific product you ordered.

    • Q. What are the benefits of upgrading your computer’s memory?

      A: Upgrading your memory is typically the easiest and least expensive way to upgrade your computer for a significant boost in performance. The computer's RAM memory is its workspace, or where all instructions it needs to act on are stored temporarily. Think of the RAM as the desk you use to sort through your work. If the size of that desk is small, your efficiency is limited in comparison to a larger desk that allows you to work more effectively and efficiently. Similarly, a computer with more RAM can work more efficiently because it does not need to retrieve information from the hard disk drive as often. A memory upgrade is particularly helpful for users who work with large files, have more than one program open at one time, or use memory-intensive applications such as games or graphics and video editing software.

    • Q. How do you know it's time for a memory upgrade?

      A: There are several signs indicating it may be time to upgrade your memory. If you see your mouse pointer turn into an hourglass for significant periods of time, if you hear your hard drive working, or if your computer seems to work more slowly than you expect, the reason is probably insufficient memory. When physical memory is insufficient, the system uses Hard Disk Space as memory. This is called "Virtual Memory". Since access time of Physical memory is in tens of NanoSeconds and Access time of Hard Disk is in MilliSeconds, the system slows down considerably.

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