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    Shipping / Delivery

    Shipping Cost

    We ship via UPS by default. You can request that that we use another carrier of your choice by choosing "USER PROVIDED ACCOUNT" in the Shipping Method field of the address screen. You will then be asked to enter shipping service name and your account number in the fields provided. We will then remove freight charge from your invoice and use the account number you provided to ship your package.

    Domestic ground shipping is free for orders larger than $75. The shipping cost, if any, gets calculated on the address screen as soon as you complete the shipping address. Default shipping charge for domestic shipping is UPS Ground. UPS International is currently the only option for international shipping. You can change shipping service (UPS next day, UPS second day air, etc…) that you desire on the address screen. Shipping cost gets updated accordingly.

    Shipping International Taxes and Tariffs

    Our prices are displayed in US dollars and DO NOT include taxes and tariffs. Customers outside of the United States may be required to pay brokers fees and all fees to the courier, as applicable, upon delivery. For example, Canadian customers will be assessed up to 20% GST (Goods and Services Tax) and the appropriate HST (Harmonized Sales Tax), PST (Provincial Sales Tax), or QST (Quebec Sales Tax), by the carrier when the order arrives.

    Please consult your local customs office or tax authority for exact rates and information specific to your situation and location. By submitting your order to us you are acknowledging your awareness of your local taxes and tariffs and your understanding that they may be assessed upon delivery.

    Shipping Policies

    Signature Required Orders $250.00 and over are automatically sent with a signature required confirmation unless noted.

    Refused and Undeliverable Addresses

    Orders shipped and refused or returned because of an undeliverable address will not qualify for a credit return on shipping charges. Actual shipping charges will be deducted from your refund if the free shipping offer was used and the package was refused or returned to us because of customer error. If a returned package needs to be reshipped because of incorrect information provided, the customer is responsible for paying the additional fees to reship the package.

    Damaged and DOA Packages (RMA)

    Items damaged during shipment are qualified for a full credit or replacement upon receipt of the damaged items. The defective parts must be sent back to MemoryAmerica.com within 10 days. Customers will be charged for damaged parts if returned 10 days after receipt of the package.

    You must have proof of purchase and obtain warranty service authorization from MemoryAmerica.com including a Return Materials Authorization (RMA) number within the applicable warranty period before returning defective products to MemoryAmerica.com

    No product may be returned for any reason without obtaining a Return Material Authorization (RMA) from MemoryAmerica.com. You are responsible for returning the product to MemoryAmerica.com at your risk and expense. You are responsible for any duties and taxes due on replacement product sent from MemoryAmerica.com

    Returned products must be shipped prepaid and packaged appropriately (at your expense), and it is recommended that they be insured or sent by a method that provides for tracking of the package. MemoryAmerica.com is not responsible for any returned product that is lost or damaged in transit.

    Lost and Delayed Packages

    Lost packages qualify for a full credit return if the order is shipped with UPS or USPS insured, and must undergo a shipping delivery claim to qualify for a full return of credit. Orders delayed past the selected shipping method estimate may qualify for a full return on shipping fees; however, orders shipped with free shipping does not qualify for a shipping fee credit.

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